Knowing a second language is about to pay off—literally. Rep. Michael Honda (D.—Calif.) proposed the “One America, Many Voices Act” which supports a five percent pay increase for federal employees who hold jobs that require a second (or more) language.

Honda stresses that this legislation, also known as the Bilingual Pay Bill, will rightfully recognize the necessity and value of those who are proficient in Chinese, Arabic, Urdu, Russian and Hindi—languages that are critical to our national security.

“To improve both our nation’s ability to provide language-appropriate intelligence and security, and America’s capacity to effectively and efficiently deliver government services, we must be able to retain a federal workforce that is capable of communicating with an increasingly diverse constituency, both within our borders and without,” Honda said.

With America’s population only growing more and more diverse, so too will the need for effective communication and business in various languages.  Increased pay will undoubtedly entice these recruits, but even more so, the recruits will be driven to such jobs because they will feel wanted, appreciated and included by the government and their country.

The idea of a pay raise for bi- and multi-lingual employees is not just for the government sector and is not a new idea. In the corporate world, labor agreements have already been made between Verizon Wireless and the Communications Workers of America and between Kaiser Permanente and the Service Employees International Union to give workers with more than one language a higher income.

Honda published his own article on the matter and said, “Many voices make us more versatile in a globalized economy, more able to deal with national security concerns and more effective in delivering government services. It is high time we recognize this in Congress.”

Federal jobs, especially those in national security, handle sensitive topics here and abroad; an optimal way for our nation to interact internally and internationally is to have the cultural and linguistic knowledge in-house. Americans love their English, but as Honda stated, it’s high time to open your ears to the sounds of different languages that better the workforce of this country.

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Experts predict that the 2010 Census results will show an increase of 42% in the total U.S. Hispanic population, totaling 50 million.  However, Portada magazine recently reported that a Feb. 2010 Hispanic trends survey revealed that half of respondents—all U.S. advertisers—do not target Hispanics in their marketing efforts, despite acknowledging their strong cultural impact in products and services including food, technology/communications and entertainment.

The survey, created to expose a thorough depiction at advertisers’ strategy, spending plans and viewpoints of the U.S. Hispanic market, reported that 82% of respondents still have no plans to include or increase efforts to Hispanics in the next 12 months.  Surprisingly, 8 out of 10 of those respondents agreed that Latinos will influence U.S. companies’ product and service offerings in the next five years.

“Now more than ever, businesses need to think about how to tap into the opportunity the Hispanic market presents,” advised Hector Orcí, co-founder and chairman of the L.A.-based Hispanic ad agency that conducted the survey.

In addition to marketing strategy, the Latino population growth is also affecting the overall media landscape.  A recent Miami Herald article discusses the future of Hispanic media, “This time next year, if you’re not in Hispanic media, you’re going to want badly to get in,” says Don Browne, president of Telemundo in the article. “And those who are already in it are going to feel pretty damn good about it.”

One of the biggest factors affecting future demographics is that Hispanic population growth is being driven now by birth rates rather than immigration. “A new Spanish-language TV viewer is more likely to have been born and raised in the United States than to have come here from somewhere else, bringing old viewing habits with him,” explains Herald writer Glenn Garvin.

The changing demographics will lead to new categories of TV programming, splitting viewers into Spanish-dominant versus bilingual.

In fact, some Spanish-language networks such as Spanish Broadcasting System (SBS), Telemundo and Univisión will even be creating their own programming with the understanding that the traditional “novela” might not fit into the transitioning U.S. Hispanic market, including dramas not unlike those seen on top mainstream networks.

The U.S. Hispanic media landscape is adapting, growing and seeing a profitable future, so too must advertisers adjust with the changing demographic that is the future of the Latino market.

As Mauricio Gerson, senior vice president of programming and development at SBS points out, “Investing in this Hispanic market is investing in growth.”

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Yet again, real-world examples pop up on the importance and value of ethnic recruitment efforts. Slowly but surely, more attention is being paid to specialized markets, but many times, multicultural outreach gets placed on the backburner and its need only gets recognized in reaction to a crisis or with remaining budgets.

I came across an article a little over a week ago about a specific U.S. Army program, Mavni (Military Accessions Vital to National Interest), that enlists immigrants here on temporary visas. Those who are promising recruits can become citizens in as short as a month—extremely favorable compared to the potential decade-or-more wait the old fashioned way.

Mavni recruits are desired for their language and medical skills. The language component especially is extremely critical for those regions in which you can find the U.S. forces. That means immigrants skilled in Arabic, Urdu and Pashto are a hot commodity.

Naomi Verdugo, an Army recruiting official, spoke about the “extraordinarily high” proficiency of these immigrants recruited for their language skills. “We send people to language school, but it is tough to get a non-native speaker to the level of these folks,” she said.

Many immigrants, even those who already have their U.S. citizenship, have this level of proficiency.  Even immigrants who have been here for years do not lose the language knowledge they brought from overseas. Their heritage, culture, and speech make up an identity rarely lost to acclimation; and these groups value when outreach efforts acknowledge that.

The Mavni program, although wildly successful, is on hold for a required Pentagon review.  With all the positive feedback, I’m sure this review is a matter of formality and the program will be up and running again shortly. However, the article alludes to the fact that this block may have been “slowed by the top-to-bottom examination of security procedures after the shooting rampage in November at Fort Hood, Texas, in which an Army psychiatrist, Maj. Nidal M. Hasan, has been charged.”

Such reasoning for blocking this program may offend or confuse the audience they actually intend to attract. It brings up the point that cultural awareness, sensitivity and savvy are critical for intra-government workings as well as outside efforts.

The Mavni program’s immigrant recruitment should be recognized across all government sectors. These recruits clearly have language expertise and, in light of continuing events post 9/11, their cultural understanding is needed and cherished. And if citizenship is a hiring criteria, (which is the case for most government jobs) second or third generation ethnic groups similarly perform at this high level. And whether they’re immigrants or children of immigrants, most have an innate sense of civic duty and a unique appreciation for the U.S.—this goes for immigrants all over the globe.

The take-away is this: Just as we learn that such recruits are so valuable, the government should learn that efforts are advantageous. Multicultural and ethnic outreach should stop being reactive and instead be proactive—having the correct workforce now will eliminate the scramble if problems arise.

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Picking and Choosing…. Our titles.

So now that the Census campaign is out there, the real discussions have begun.  Many people, organizations, and media companies have critical eyes on the Census advertising campaign, its advertisers, & the even the process in which the data is collected.  But one topic that has and will probably always dominate “water cooler” conversations about the Census, simply put, is ethnicity—the labeling system that the federal government currently has in place to differentiate people from different ethnic backgrounds.

Recently, I’ve been following the Society of Professional Journalists Blog Network.  They have an eclectic selection of topical pieces & they usually have some pretty interesting stuff.  A couple days ago, they posted a new blog called Writing “Hispanic” vs “Latino” in the Who’s News Diversity Every Day section.  The author talked about how the government has placed a title onto an ethnic group that didn’t resonate well within the community.  Though the piece focused on the Latino community; the sentiment that the government lacks cultural understanding towards ethnic groups is not exclusive to Latinos.

Now I know almost everyone in this country answers the question “what is your heritage?” with “I’m part this and part that, and a little bit of this”, but I, myself am multicultural. My mother is Panamanian and I’ve spent much time with my family in Panama.  I’ve been exposed & submersed in the culture enough that I truly see myself as part of the ethnic community.  I’ve also come across enough people in Panama to know that most Panamanians see themselves as Latinos, not Hispanic, no matter their heritable connections to Spain.  That as it may be, I, an American with a cultural connection to Panama, views myself as Hispanic.

While the piece mentioned above focuses on the Latino community, we should take this concept of lack of cultural understanding and apply it to another ethnic group. Take the Middle Eastern communities for example.  At Allied Media Corp, one of our primary audiences is the Middle Eastern markets.  This is how we describe it in short to our clients, though in reality, to describe this ethnic group one would need to be much more precise.  If you were to attempt to convince a person from Egypt, an Arab nation-state, that they should be ethnically categorized with a person from Iran, a Persian nation-state, you would be unsuccessful.  There are distinct differences in language & culture between the many cultural groups that comprise the Middle Eastern and to officially categorize them as one group would be considered incorrect by their standards.  Though these communities share this common view, attempts have been made to solve the problem of the lack of ethnic representation in federal surveys by grouping them under one collective group.

Now we can argue until we’re blue in the face as to how to identify the many different ethnic groups, but we’ll leave that for another time.  Right now, we should focus on finding an immediate solution to the query at hand.  True, the largest federal survey in the United States is about to take place & true, there are issues/limitations on how to identify ourselves in this survey.  My suggestion, let’s not argue about what should have been done & let’s focus on what needs to be done. When filling out a federal survey, think about your ethnic roots.  If you don’t clearly see yourself in any of the listed categories, mark yourself as “other” and write out your heritage.  This way you are able to clearly distinguish yourself from any group that you don’t fully relate with & you can properly represent your community.

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The 2009 ANA Masters of Marketing Conference took place in early November in Phoenix, Arizona, and was headlined with the theme “Growth—Defying the Recession.”  Marketers from around the nation gathered to discuss, brainstorm and debate marketing tactics to bring success to their companies and the industry as a whole.

Neil Golden, CMO for McDonald’s, offered his perspective on the future of the business using the over-arching idea of “Leading with Ethnic Insights.” Golden stated that the most effective universal campaigns represented a cross-cultural approach—by combining marketing ideas specific for the African American, Asian American and Hispanic markets, a fusion was created to resonate across all cultures.

Golden even went as far to remark that these minorities groups are the trend setters, and their preferences set the tone of the general marketplace campaigns.

Rochelle Newman-Carrasco wrote an article commending Golden. Though I find Newman-Carrasco’s points valid, she fails to address the point that we still have a ways to go in terms of the ethnic market perspective and efforts. For example, the growing number of Arab Americans in the metropolitan areas or the large amount of dollars accrued by Russian Americans.

Some government agencies, such as the U.S. Army and the FBI, have begun a broader outreach because of staffing language requirements. Even fewer corporate companies are acknowledging such ethnic groups by using advertising dollars.

Golden’s speech is definitely a step in the right direction, but more steps must be taken to recognize the rest of those contributing and residing in the U.S. Branching out to these new waters can advance a brand or company and be part of the boost the industry needs to “defy the recession.”

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Earlier this week, I went up to New York City to show our rough cuts to our client.  For someone in the marketing industry, this is a pretty standard process in ANY campaign.  That being said, I don’t know how many people from the industry are actually reading this blog, so I thought it might be a fun to give everyone some insight into what takes place when dealing with an outreach marketing campaign.

Now, I could go over the whole campaign, beginning to end.  I could go over the strategic planning for our media plan, the internal logistics of our day to day operations, or the process our PR goes through when pitching a story to the media.  That would be very informative but let’s be honest, the most fun part of any marketing campaign is what you see on TV, a newspaper, the internet; the CREATIVE.

First, let me set it up a bit.  You see, the agency I work for a multicultural agency that is specialized in reaching out to smaller, “emerging” (Middle Eastern, South & Central Asian, Eastern European) ethnic audiences.  The client is a large government agency looking to reach out to the wide range of demographics that make up the whole of the United States.  It is my agency’s responsibility to not only reach out and disseminate information to six different “emerging” language audiences nationwide, but develop the creative concepts for these language groups as well.

We started a couple of years back, when we came up with and tested three different tag lines.  We used focus groups to test these tag lines and we were lucky enough to come out with one, clear cut winner.  In some cases, coming up with a tag line can be a lengthy process and we were lucky to avoid that.  We then went to the drawing board, came up with different ad concepts to reach out to these audiences, showed them to the client for approval, and tested them against each other in copy testing focus groups.  For this first round of copy testing, we showed four different TV commercial concepts in video story board format and four different print ad concepts with place holder images.

We then came back with the audience’s feedback, made the necessary adjustments and showed our client’s stake holder’s the original creative concepts with our proposed revisions.  Showing the creative to the campaigns stakeholders is an important part of the process.  Stakeholders hold influence in companies, agencies, and even in marketing campaigns.  Keeping the stakeholders informed and pleased is an important part of the creative process and though one must be mindful of adhering to all of the stakeholder’s advice, one should always include what they can in the creative while staying true to the integrity of the work. In our case, though we appreciated all and included some of the stakeholder’s feedback, we needed to keep in mind what is best for our audience and in turn, the outcome of the campaign.  With their feedback included, we then went out for a second round of copy testing where this time we showed four radio commercial concepts (voice over’s with sample music created from TV concepts) and eight total print ad concepts (four older revised against four new concepts).

With all the feedback collected, we then had to choose which creative concepts we would move forward with and what adjustments would be made to the creative to make them more effective and allow for the best possible results on this the campaign.  We then took our final decisions to the client, showed them our ideas and received their approval.

Up next, PRODUCTION .

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11/06/09

The Beginning

So I’m sitting here, wondering what I should blog about, wondering what innovative concept I can come up with in order make my mark in the social media arena.  I’m wondering if there is any point to wondering these things at all until I realize that being INNOVATIVE doesn’t mean coming up with a new CONCEPT, but rather an angle or idea that can make ANY concept more effective.

People spend a lot of time trying to be early adopters, never taking the time to look back at establishments in a field that could be improved.  For example, blogging, everyone is doing it, I’m doing it right now.  Blogging is a tool, used by individuals with a cause, to spread their word to others who share a common interest.  In short, it is a tool that connects people.  I guess this is why blogging is considered social media.  But how can I come up with an innovative way to use this tool to connect me to the people I want to connect to.

But before I go any further, let me tell you a little about myself.  My name is Paul Young.  I live in northern Virginia, right outside of Washington DC.  I work for a multicultural marketing firm in the area and have recently been exposed to the idea of utilizing social media for the purpose of marketing.  This then brought me to the idea, “how can I use social media to help find solutions for MY clients?” That said, I need to learn about all the different aspects of social media and experience them firsthand.  As my father used to say, “There’s no better way to learn how to swim than to jump right on in.”

Today, I’m going to embark on a journey, into the world of social media and this post is my first step.  Every week, I’m going to read blogs (and respond to them), write blogs (I think the term is blogging, j/k), watch online videos, make online videos, tweet, network, and find any way possible to connect with people.  And though this idea might not be NEW, I think I can still make it innovative by adding a little bit of spice.  My journey into the world of social media is going to be a multicultural one.

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Observance of Halloween, which dates back to Celtic rituals thousands of years ago, has long been associated with images of witches, ghosts, devils and hobgoblins.  Over the years, Halloween customs and rituals have changed dramatically.  Today, many of the young and young at heart take a more light-spirited approach.  As a result, modern Halloween is often a fun night around the neighborhood, out on the town and sometimes a fun moment at the work place.

The National Retail Federation (NRF) consumer intentions survey released on October 6, 2009 found that Americans plan to spend on average 2.7 % more of their money in celebrating Halloween this year.  The NRF provided a breakdown of average spending as follows: $24.17 on Halloween costumes, $20.39 on candy, $18.25 on decorations and $3.73 on greeting cards.  Overall expected spending for this year’s celebration is expected to reach $5.77 billion.  But these are only expected and projected numbers while Halloween is a time to have fun and enjoy your company.

Below is a picture of several employees from Allied Media Corp., whose mission is to help clients effectively communicate to the specific ethnic communities here in the U.S. and overseas.  Last Friday, this diverse team with multilingual capabilities also enjoyed the end of the week in the office with a touch of laughter and funky costumes in honor of the Holiday.

Hope you had a Happy Halloween!

Hope you had a Happy Halloween!

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With the publication of Peter Francese’s white paper, there has been much talk about the 2010 Census and its results affecting the marketing world. Studies indicate that this changing face will morph from “Consumer Joe” to one that is impossible to define as a general market.

Francese’s findings indicate that in the nation’s 10 largest cities, “no racial or ethnic category describes a majority of the population.”

With no majority to pitch a centralized, mainstream campaign to, communications efforts must switch from reaching White America to a more multicultural marketing campaign.

Currently, campaigns establish the general market approach and overlay it with a smaller multicultural twist to satisfy consumer diversity. But what Francese is implying and what the Census 2010 numbers will reflect is that the general market approach will soon become obsolete.

Another point of Francese’s to substantiate this statement is how diversity varies greatly by age, “with the younger population substantially more diverse than the old.” These young, diverse consumers will only gain buying power with time, making it critical to recognize investment in specialized campaigns now.

The question remains exactly how existing agencies will act. There will still be a need for an overarching campaign to encompass all that would be placed on the big channels like NBC, ABC and CBS, but a lot more cultural thought will need to be put into this campaign. The specialized ethnic agencies will need a bigger seat at the table to get such messaging right.

An answer we do know is that ethnic media is on the up and will continue to grow with this growth of a diverse population. Thus, vendors should begin to accept this new age and approach the American audience through targeted in-language and culturally relevant campaigns.

The Obama administration recognizes the need now, and acted on it by investing millions of American Recovery and Reinvestment Act (ARRA) funding specifically into the 2010 Census hard-to-reach markets such as Arabic, Russian, Polish, Farsi, Ukrainian and Armenian speakers.

Diversity is here to stay, demographics are the future, and we as communicators must embrace it.

-Johanna

Team Lead – Diversity and Outreach

johanna@allied-media.com

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If you live in Michigan and have no plans this Friday night, you should head to the movie theater.  After debuting at the Sundance Film Festival and winning a Cannes prize, Amreeka (http://www.arabdetroit.com/news.php?id=908) hits theaters to portray the lives of an Arab American immigrant family.

The film, unlike many portrayals of Arab American post 9/11, shows this challenges this ethnic family faces in America.  It’s important to see this viewpoint here in America.  Many times Arab Americans are seen as the villain, but in reality this community is often victimized.  The director, Cherien Dabis, as an Arab American herself, strives to dispel stereotypes and right the wrongs of past actions.

She says, “If we don’t tell our story, who will?  We can tell it the best, and with all the damaging misinformation floating around out there, it’s our responsibility as Arab Americans to work on reversing those inaccuracies.”

Her point is so eloquent—those that can personally identify with a culture are best to advise on that culture.  The misinformation she speaks of can only be fixed through true understanding of this community, and Dabis’ film is a step in that direction.

Outreach and marketing ties in here because just as marketers want their audience to see their product/brand/service in the right way, the audience wants the marketers to see them the right way—to understand the truths of their beliefs, needs trends, and much more that makes up a certain community and culture.

This film doesn’t just represent one family’s story in America, but also the successes and advancement of the Arab American people.  This community is growing rapidly; their education and income levels are high, placing them at a higher buying power than not only many minorities, but the mass audience as a whole.

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